Shipping policy
Last updated: May 25, 2026
At RKIVE.IT Shop, every order is made-to-order and fulfilled through trusted print-on-demand production partners. Because products are custom-created after purchase, shipping and production timelines may vary depending on the item ordered and destination.
Please review our shipping policy carefully before placing an order.
1. Order Processing Times
All products are produced after an order is placed.
Estimated production times are typically:
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Apparel: 2–7 business days
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Drinkware & Glassware: 3–7 business days
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Puzzles, Playing Cards & Specialty Items: 3–10 business days
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Personalized & Custom Products: May require additional processing time
Production times may increase during:
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Holidays
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Seasonal sales events
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High order volume periods
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Carrier disruptions or global supply chain delays
Orders are not shipped on weekends or major holidays.
2. Shipping Times
Estimated shipping times begin after production is completed.
United States
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Standard Shipping: 3–7 business days
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Economy Shipping: 5–10 business days
International Shipping
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Standard International Shipping: 7–21 business days
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Delivery times vary by destination country and customs processing.
Shipping estimates are not guaranteed and may vary due to carrier conditions.
3. Shipping Carriers
We may use a variety of shipping carriers depending on product type, destination, and fulfillment partner, including:
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USPS
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UPS
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FedEx
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DHL
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International postal carriers
Carrier selection may vary per order.
4. Order Tracking
Once your order ships, you will receive a shipping confirmation email containing tracking information when available.
Please allow up to 48 hours for tracking updates to appear after shipment.
5. Split Shipments
Because products may be fulfilled by different production partners or facilities, orders containing multiple items may arrive in separate packages and at different times.
Additional shipping charges will not apply unless clearly stated during checkout.
6. Shipping Address Accuracy
Customers are responsible for providing accurate shipping information at checkout.
RKIVE.IT is not responsible for:
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Incorrect or incomplete addresses
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Failed delivery attempts
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Packages sent to the wrong address provided by the customer
If an order is returned due to an incorrect address, additional shipping fees may apply to reship the package.
7. International Duties & Taxes
International customers may be responsible for:
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Customs duties
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Import taxes
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VAT fees
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Brokerage fees
These charges are determined by the destination country and are not included in product or shipping prices unless otherwise stated.
RKIVE.IT is not responsible for customs delays or additional import charges.
8. Delayed, Lost, or Stolen Packages
Delivery dates are estimates only and are not guaranteed.
RKIVE.IT is not responsible for delays caused by:
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Shipping carriers
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Weather conditions
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Customs processing
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Carrier service interruptions
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Incorrect shipping information provided by the customer
If a package is marked as delivered but cannot be located:
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Please contact the carrier directly first
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Check with neighbors or household members
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Verify the shipping address used at checkout
We may assist with carrier claims when possible but cannot guarantee reimbursement for carrier-related delivery issues.
9. Damaged Packages
If your order arrives damaged or defective, please contact us within 7 days of delivery with:
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Your order number
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A description of the issue
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Clear photos of the damaged product and packaging
Eligible issues may qualify for a replacement or refund in accordance with our Refund & Return Policy.
10. Shipping Restrictions
Certain products may have shipping limitations depending on:
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Destination country
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Local regulations
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Carrier availability
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Product type or size
We reserve the right to cancel and refund orders that cannot be fulfilled to a specific region.
11. Contact Us
For shipping questions or support regarding your order, please contact us through: